PRIVACY & COOKIES

Your information, handled with care.

This notice explains how the retailer processes personal information when you browse the website, create an account, place an order, contact Customer Care or subscribe to marketing. We process information in line with applicable South African privacy law, including POPIA.

Information we collect

This may include your name, contact details, delivery address, order and return history, payment-status information, correspondence with Customer Care, device and browsing information, and marketing preferences. Card details are processed by approved payment-service providers.

Why we use it

We use information to process orders and payments, arrange delivery, provide support, prevent fraud, improve the website, meet legal obligations, and send marketing where consent or another lawful basis applies.

Who may receive it

We may share only the information needed with payment providers, delivery partners, website and analytics providers, fraud-prevention services, professional advisers and public authorities where legally required.

Your choices and rights

You may ask to access, correct, update, delete or object to certain processing of your personal information, subject to applicable law. You may unsubscribe from promotional emails at any time.

Cookies

Essential cookies enable security, checkout and preferences. Optional analytics and advertising cookies help us understand performance and show more relevant content. You can accept, reject or change optional-cookie choices through the preference tool.

Security and retention

We use reasonable technical and organisational safeguards. Information is kept only for as long as needed for the purpose it was collected for, including record-keeping, tax, dispute-resolution and legal requirements.