RETURNS & REFUNDS

A clear path if it is not the right fit.

This standard policy applies to footwear purchased through this website and works alongside rights that may apply under South African consumer law.

Change-of-mind returns

You may request a return within 30 calendar days of delivery, provided the item is unworn, unused, clean, undamaged and returned with its original box, protective packaging and included accessories. Please try footwear on indoors on a clean surface; shoes with marked soles or signs of wear cannot be accepted as a change-of-mind return.

How to start a return

Email Customer Care with your order number, the item you wish to return and the reason. We will send return instructions and the return address or collection process. Unless the item is faulty or incorrectly supplied, return-delivery costs are paid by the customer.

Exchanges

Where stock is available, you may request an exchange for another size or colour. If an exchange is not available, a refund may be issued after the return has been approved and received.

Faulty, damaged or incorrect items

If an item arrives damaged, is incorrectly supplied or develops a manufacturing fault, contact Customer Care promptly with photographs and your order number. We will assess the item and, where appropriate, arrange a repair, replacement or refund in line with applicable consumer-protection requirements. Statutory rights are not limited by this policy.

Refund timing

Approved refunds are returned to the original payment method. Once the returned item has been received and inspected, refunds are normally processed within 7 business days; your payment provider may require additional time for the credit to appear.

Direct-marketing cancellations

Where a transaction results from direct marketing and a statutory cooling-off right applies, the relevant legal cancellation rights continue to apply in addition to this policy.